Privacy Policy

pkrsl ("we", "us", "our") operates the online betting and casino information platform accessible at https://pkrsl.cam (the "Platform"). This Privacy Policy ("Policy") sets out how pkrsl collects, processes, stores, shares and protects the personal data of users ("you", "your") who access or interact with the Platform.

pkrsl is an English-language information resource aimed at Pakistani users seeking sports betting, live casino and gaming content. Our Platform covers topics including PSL cricket, ICC tournaments, football, UFC and a wide range of casino products. We are committed to protecting the privacy of all users — whether you are browsing from Karachi, Lahore, Islamabad, Rawalpindi, Faisalabad, Multan, Peshawar or any other location.

This Policy should be read alongside our Terms & Conditions and Responsible Gambling Policy, which together govern your use of the Platform. By accessing or using the Platform, you acknowledge that you have read, understood and accepted the data practices described in this Policy.

For the purposes of this Privacy Policy, the following definitions apply:

• "Personal Data" means any information that identifies or can reasonably be used to identify a living individual, directly or indirectly. This includes name, email address, phone number, CNIC number, IP address, device identifiers and location data.
• "Processing" means any operation performed on personal data, including collection, storage, retrieval, use, disclosure and deletion.
• "Controller" means pkrsl — the entity that determines the purposes and means of processing personal data collected through the Platform.
• "Data Subject" means the identified or identifiable individual whose personal data is being processed — in this context, any registered or visiting user of the Platform.
• "Cookies" means small text files placed on a user's device by the Platform to enable certain functionality and collect usage analytics.
• "Third Party" means any individual or entity other than pkrsl and the Data Subject.
• "KYC" means Know Your Customer — the identity verification process used to confirm user identity and comply with applicable anti-money laundering (AML) requirements.

pkrsl collects personal data in several categories, depending on your level of interaction with the Platform. The following table summarises the main data categories, specific examples and the purpose for collecting each type.

pkrsl collects personal data through the following means:

Direct Collection

Data you actively provide to pkrsl when you create an account, complete the KYC identity verification process, make a deposit or withdrawal, contact our support team, respond to surveys or promotions, or submit any form on the Platform.

Automated Collection

Data collected automatically as you interact with the Platform, including technical data such as IP address, browser type and device identifiers, and usage data such as pages visited and time spent on the Platform. This data is collected via cookies, web beacons, log files and similar tracking technologies. Please refer to Section 8 for full details of our cookies practices.

Third-Party Sources

In certain circumstances, pkrsl may receive data about you from third-party sources, including:

• Identity verification and KYC service providers used to confirm the authenticity of documents such as your CNIC.
• Fraud detection and AML screening services that provide risk assessments based on publicly available information.
• Analytics providers that aggregate usage data to help us understand Platform performance.

Where pkrsl receives data from third-party sources, it is used only for the purpose for which it was provided and in accordance with this Policy.

pkrsl uses personal data for the following purposes:

• Account Management: Creating, maintaining and securing your registered account, including identity verification and password management.
• Transaction Processing: Processing deposits and withdrawals, reconciling account balances, and maintaining accurate financial records denominated in PKR where applicable.
• KYC & AML Compliance: Verifying user identity in accordance with applicable anti-money laundering legislation and operator compliance requirements. This may involve cross-referencing information against sanction lists and publicly available databases.
• Platform Security: Detecting, preventing and investigating fraud, account takeovers, bonus abuse, collusion and other prohibited conduct described in our Terms & Conditions.
• Customer Support: Responding to enquiries, resolving disputes and improving the quality of our support services based on communication history.
• Analytics & Improvement: Analysing how users interact with the Platform to identify technical issues, improve content, optimise navigation and develop new features relevant to Pakistani users.
• Responsible Gambling: Processing self-exclusion requests, deposit limit configurations and other responsible gambling settings to protect player wellbeing in accordance with our Responsible Gambling Policy.
• Legal Compliance: Complying with applicable legal obligations, responding to lawful requests from competent authorities and enforcing our Terms & Conditions.
• Communications: Sending account notifications, security alerts, policy update notices and, where you have consented, relevant promotional communications about bonuses or platform features.

pkrsl processes personal data under one or more of the following legal bases, depending on the nature and purpose of the processing activity:

• Contractual Necessity: Processing required to perform our obligations under the Terms & Conditions you have accepted — including account creation, transaction processing and identity verification.
• Legal Obligation: Processing required to comply with applicable law, including AML regulations, KYC requirements and responses to lawful requests from regulatory or law enforcement authorities.
• Legitimate Interests: Processing that serves pkrsl's legitimate business interests where those interests are not overridden by your fundamental rights — including fraud prevention, platform security, analytics and responsible gambling enforcement.
• Consent: Processing based on your freely given, specific and informed consent — primarily for optional marketing communications and non-essential cookies. You may withdraw consent at any time by contacting [email protected] or adjusting your cookie preferences.

pkrsl shares personal data only in the circumstances described below. We do not share data with any party for purely commercial or advertising purposes.

Service Providers

pkrsl engages carefully selected third-party service providers to support Platform operations. These include KYC/identity verification providers, payment processing infrastructure partners, fraud detection services, cloud hosting providers and analytics tools. All service providers are contractually required to process data only on pkrsl's instructions and to maintain appropriate security standards.

Payment Context

Where transactions involve payment rails familiar to Pakistani users — such as Easypaisa, JazzCash, Raast or bank transfers via institutions such as HBL, UBL, Meezan Bank or Bank Alfalah — transaction-related data may be processed by the relevant payment infrastructure to complete the transaction. These providers operate under their own privacy and data protection frameworks. pkrsl references these payment methods as familiar Pakistani payment context only and does not imply that any of them endorse or are affiliated with gambling operations on this Platform.

Legal & Regulatory Disclosure

pkrsl may disclose personal data to competent authorities, regulators, law enforcement agencies or courts where required or permitted by applicable law. This includes disclosure in response to lawful court orders, subpoenas or regulatory investigations.

Business Transfers

In the event of a merger, acquisition, restructuring or sale of all or part of pkrsl's assets, personal data held by pkrsl may be transferred to the acquiring entity as part of that transaction. Users will be notified of any such transfer where legally required.

pkrsl uses cookies and similar tracking technologies (including web beacons and local storage) to operate the Platform effectively, remember your preferences and analyse user behaviour. Cookies are small text files stored on your device by your browser when you visit the Platform.

Essential Cookies

These cookies are strictly necessary for the Platform to function. They enable core features such as account authentication, session management and security controls. You cannot opt out of essential cookies while using the Platform.

Analytics Cookies

These cookies collect anonymised information about how users interact with the Platform — including which pages are visited most frequently, where users navigate from and any error messages encountered. This data helps pkrsl improve Platform performance and content relevance.

Preference Cookies

These cookies remember choices you make on the Platform (such as language preference or display settings) to provide a more personalised experience on subsequent visits.

Marketing Cookies

Where you have provided consent, marketing cookies may be used to deliver relevant promotional content. You may withdraw consent for marketing cookies at any time by adjusting your browser settings or contacting [email protected].

pkrsl retains personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable law. The following principles guide our retention practices:

• Active Accounts: Personal data associated with an active registered account is retained for the duration of the account's existence and for a defined period following account closure, as required by AML and legal compliance obligations.
• Financial Records: Transaction records, deposit and withdrawal histories and related financial data are typically retained for a minimum period of five (5) to seven (7) years following the last transaction, in accordance with standard anti-money laundering record-keeping requirements.
• KYC Documents: Identity verification documents (such as CNIC copies) are retained for the period required by applicable KYC regulations and operator compliance frameworks.
• Support Communications: Records of customer support interactions are retained for up to three (3) years to support dispute resolution and service quality review.
• Analytics Data: Anonymised or aggregated analytics data may be retained indefinitely as it does not constitute personal data once de-identified.

When personal data is no longer required, pkrsl will securely delete, anonymise or destroy it in accordance with our internal data disposal procedures.

pkrsl implements a range of technical and organisational measures designed to protect personal data against unauthorised access, accidental loss, destruction or alteration. These measures include:

• HTTPS/SSL Encryption: All data transmitted between your device and the Platform is protected by industry-standard Transport Layer Security (TLS) encryption.
• Access Controls: Personal data is accessible only to authorised pkrsl personnel and contracted service providers who require it to perform their specific functions. Role-based access controls are enforced.
• Two-Factor Authentication (2FA): Optional 2FA is available to all registered users and is strongly recommended to prevent unauthorised account access.
• Regular Security Testing: pkrsl conducts periodic security assessments, including vulnerability scanning and penetration testing, to identify and address potential weaknesses.
• Incident Response: pkrsl maintains documented procedures for responding to personal data breaches, including assessment, containment, notification and remediation steps.

Subject to applicable law, pkrsl acknowledges and upholds the following rights in respect of your personal data. To exercise any of these rights, please contact [email protected] from the email address registered to your pkrsl account.

• Right of Access: You may request a copy of the personal data pkrsl holds about you, along with information about how it is being processed.
• Right to Rectification: You may request correction of any inaccurate or incomplete personal data held by pkrsl.
• Right to Erasure ("Right to be Forgotten"): You may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, where you have withdrawn consent and there is no other legal basis for processing, or where processing was unlawful. Note that some data may be required to be retained by law (e.g., financial records under AML requirements) and cannot be deleted on request.
• Right to Restriction: You may request that pkrsl restricts the processing of your personal data in certain circumstances — for example, where you contest the accuracy of the data or object to processing pending verification of pkrsl's legitimate grounds.
• Right to Data Portability: Where processing is based on consent or contractual necessity and carried out by automated means, you may request a copy of your personal data in a structured, machine-readable format.
• Right to Object: You may object to processing of your personal data based on legitimate interests, including profiling for direct marketing purposes. pkrsl will cease processing unless it can demonstrate compelling legitimate grounds that override your interests.
• Right to Withdraw Consent: Where processing is based on consent, you may withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing conducted prior to withdrawal.

pkrsl will respond to data rights requests within 30 days of receipt. Where requests are complex or numerous, pkrsl may extend this period by a further 60 days and will notify you accordingly.

pkrsl's Platform serves users across Pakistan, including Karachi, Lahore, Islamabad, Rawalpindi, Faisalabad, Multan and Peshawar. In the course of operating the Platform and engaging with global service providers, personal data may be transferred to, stored or processed in countries outside Pakistan.

Where personal data is transferred internationally, pkrsl ensures that appropriate safeguards are in place to protect data to a standard at least equivalent to the protections described in this Policy. These safeguards may include:

• Contractual clauses between pkrsl and recipient entities requiring equivalent data protection standards.
• Transfer to jurisdictions recognised as providing adequate data protection under applicable frameworks.
• Binding corporate rules or equivalent internal data transfer frameworks where applicable.

If you have questions about the safeguards applied to your data in the context of international transfers, please contact [email protected].

pkrsl is strictly an adults-only platform. The Platform is not directed at, and does not knowingly collect personal data from, individuals under 18 years of age (or the higher minimum age required by the applicable operator's licensing jurisdiction). Access by minors is expressly prohibited under our Terms & Conditions.

If pkrsl becomes aware that personal data has been collected from a minor without verifiable parental consent, we will take immediate steps to delete that data and close the associated account. If you believe a minor has registered on the Platform, please notify us immediately at [email protected].

The pkrsl Platform may contain references or links to third-party gambling operator platforms. When you navigate away from pkrsl to an Operator's platform, you leave pkrsl's data environment. pkrsl is not responsible for the privacy practices, data security standards or terms of any third-party website or platform.

We strongly encourage you to review the privacy policy of any Operator platform you access via pkrsl before providing personal information. pkrsl's Privacy Policy applies solely to data collected directly through the Platform at https://pkrsl.cam.

Payment provider names referenced on the Platform — including Easypaisa, JazzCash, Raast, HBL, UBL, Meezan Bank and Bank Alfalah — are mentioned as examples of familiar Pakistani payment infrastructure only. Interactions with these providers on an Operator's platform are governed by the Operator's terms and the payment provider's own privacy policy.

pkrsl reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, legal requirements or Platform features. When material changes are made, pkrsl will update the "Last Updated" date at the top of this page.

Where changes are significant, pkrsl will endeavour to notify registered users via email or an in-platform notification. It is your responsibility to review this Policy periodically. Your continued use of the Platform following publication of an updated Policy constitutes acceptance of the revised terms.

If you do not agree with any amendment to this Policy, you must cease use of the Platform and may request account closure by contacting [email protected].

If you have any questions, concerns or requests relating to this Privacy Policy or pkrsl's data practices — including requests to exercise your data rights under Section 11 — please contact our support team using the details below. We aim to respond to all privacy-related enquiries within 30 days.

When submitting a data rights request, please include your registered email address, a clear description of the right you wish to exercise and any relevant details to help us identify and process your request efficiently. We may need to verify your identity before processing certain requests.